The Bureau Fashion Week provides options for exchanging tickets while ensuring the security and authenticity of all transactions. This policy outlines the procedures and requirements for ticket exchanges.
Exchange Windows
- Exchanges can be requested up to 14 days before the event
- No exchanges will be processed within 14 days of the event
- All exchanges are subject to availability
- Exchange requests must be submitted through official channels
Eligible Exchange Options
Show Date Changes
- Exchange tickets for a different show date within the same Fashion Week season
- Subject to availability and equivalent seating
- Any price differences must be paid by the ticket holder
- Downgrades will not result in refunds
Seating Category Changes
- Upgrade to a higher seating category (additional payment required)
- Downgrade to a lower seating category (no refund provided)
- Changes subject to availability
Exchange to Different Show Type
- Exchange between general shows and specialized shows (e.g., Child + Teen shows)
- Price differences apply
- Subject to availability and eligibility requirements
How to Request an Exchange
- Contact our Client Support Portal
- Provide order number and exchange details
- Verify identity and ticket ownership
- Complete exchange process with representative
- Receive confirmation and new tickets
Exchange Fees and Pricing
Administrative Fees
- $25 processing fee per ticket exchanged
- Fee waived for VIP ticket holders
- Additional fees may apply for special circumstances
Price Differences
- Upgrades: Pay the difference between original and new ticket price
- Downgrades: No refund of price difference
- Current market prices apply to all exchanges
Important Notes
Ticket Validity
- Original tickets become void upon exchange
- New tickets will be issued with unique barcodes
- Only one exchange permitted per ticket
Exchange Restrictions
- No exchanges for special events or limited editions
- No exchanges for sold-out shows
- No exchanges for third-party purchased tickets
- No exchanges after the 14-day cutoff
Documentation Required
- Valid photo ID
- Original purchase confirmation
- Proof of ticket ownership
- Additional documentation may be required
Special Circumstances
Group Bookings
- Must exchange entire group's tickets together
- Special arrangements for partial group exchanges
- Additional coordination may be required
VIP Packages
- Enhanced exchange privileges
- Priority processing
- Dedicated support service
- Flexible exchange windows
Policy Enforcement
- All exchanges must follow these guidelines
- No exceptions to the 7-day cutoff
- Management reserves right to deny exchanges
- Fraudulent requests will result in ticket cancellation
Contact Information
For exchange assistance or questions:
- Use our Client Support Portal or chat feature
- Provide order number when inquiring
- Allow 24-48 hours for response
- Emergency requests handled case-by-case
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